Q: Where is your company based?
A: We are based in Vero Beach, FL USA.
Q: What are my payment options?
A: Currently we can accept payment via Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Apple pay.
Q: How long does shipping take?
A: Items are dispatched usually within 2-5 working days once payment is received. Seasalt and Summits works with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive at your door depending on your location and your countries customs procedures. Please do not panic if it does not show up immediately, it's on its way!
Certain products will arrive sooner. More like 7 - 12 days. These products state the shipping info in their descriptions.
We offer international shipping options - no matter where you are, you can buy from us!
Q: Where do you ship you products from?
A: Our fulfillment center are across the globe in USA, Asia, Australia, and Europe.
Q: Is this website secure?
A: Seasalt and Summits protects all personal information you give during checkout. All credit card information is encrypted and transmitted via Secure Socket Layer (SSL). We are McAfee verified and Shopify verified. We do not share or sell any information whatsoever. You may hear from us via email one in a while to let you know about ongoing deals that you pay find too good to pass up!
Q: Is Cash On Delivery (COD) accepted?
A: No, this is not available at the time.
Q: What kind of Guarantees do you have if any?
A: Everything is 100% guaranteed! Not happy? Please refer to our refund policy.
Q: Are you a global/international shipper?
A: Seasalt and Summits ships worldwide in many cases for FREE. Some products do involve a normal shipping rate. Look for our "Free Shipping Wings Logo" in the product descriptions. We successfully ship products internationally on a daily basis.
Q: How can I get my tracking number?
A: We provide tracking numbers after the item has shipped and information has entered the shipping stream. If you are buying from outside the USA, please be aware of customs policies for your country. If you find your order is being held up at a customs office we suggest you call them and request that the package be released.
Q: Do you offer refunds/returns?
A: Of course! We ask for any product to be returned within 30 days of purchase. Any product must be sent back in its original package and intact. Please contact us at firstname.lastname@example.org to move forward with a refund or return. Learn More